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Changes for page Direct Stakeholders

Last modified by Tjalling Haije on 2025/09/15 09:07
From version 18.1
edited by Tjalling Haije
on 2025/09/15 09:02
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To version 10.2
edited by Tjalling Haije
on 2025/09/08 12:36
Change comment: There is no comment for this version

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1 -USAR and firefighting operations are carried out by a mix of professionals and trained volunteers who work long shifts under high risk and high tempo. Structures differ across Europe (national fire services, civil protection agencies like THW, mixed volunteer/pro units), but field reality is consistent: clear command, sector/task discipline, and pragmatic “get it done” culture. In SYNERGISE we focus first on people who directly touch the technology or whose decisions depend on it. That includes emerging roles (drone pilot, sensor/video analyst, C4I home base operator, information analyst) alongside classic USAR roles (team lead, squad lead, paramedic, search/rescue tech). Interviews repeatedly stressed: don’t make the same person both “set up” and “go in”; treat setup time as an investment only if it clearly pays back in safety, speed, or certainty later; and keep prep at BoO** **(Base Of Operations) with just-in-time activation at the worksite. New tech must fit rhythms already in use (USAR vs. Fire tempo), respect national certification (e.g., drone licensing), and be configurable to local doctrine while sharing a common core.
1 +USAR and firefighting operations are carried out by a mix of professionals and trained volunteers who work long shifts under high risk and high tempo. Structures differ across Europe (national fire services, civil protection agencies like THW, mixed volunteer/pro units), but field reality is consistent: clear command, sector/task discipline, and pragmatic “get it done” culture. In SYNERGISE we focus first on people who directly touch the technology or whose decisions depend on it. That includes emerging roles (drone pilot, sensor/video analyst, C4I home base operator, information analyst) alongside classic USAR roles (team lead, squad lead, paramedic, search/rescue tech). Interviews repeatedly stressed: don’t make the same person both “set up” and “go in”; treat setup time as an investment only if it clearly pays back in safety, speed, or certainty later; and keep prep at BoO** **with just-in-time activation at the worksite. New tech must fit rhythms already in use (USAR vs. Fire tempo), respect national certification (e.g., drone licensing), and be configurable to local doctrine while sharing a common core.
2 2  
3 3  == Main Stakeholders SYNERGISE technologies ==
4 4  
... ... @@ -6,7 +6,7 @@
6 6  
7 7  (% class="table-striped" %)
8 8  |(% style="width:162px" %)**First Responder (FR)**|(% style="width:794px" %)Form the first response to incidents. INSARAG distinguishes between three First Response organisations: Civil Defence/Protection (police), Local Emergency Services (firefighters and emergency medical technician//, //EMTs), and Community First Responders. First responders can be //local //or //international//,// //if international help is requested for large incidents. 
9 -\\Tasks: breaching, shoring, extrication, interior search. Needs: go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. Decisions: continue, withdraw, change access path. Tech: Worksite forms, FR gear, Radio to squad and to base
9 +\\Tasks: breaching, shoring, extrication, interior search. Needs: go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. Decisions: continue, withdraw, change access path. Tech: rugged handheld/wearable, glanceable alerts, offline maps.
10 10  //Notes~:// Avoid alert fatigue; if an alert matters, it must be rare, explainable, and immediately actionable. Setup “on the apron” is fine; strapped-on sensors too early are just dead weight until entry.
11 11  |(% style="width:162px" %)**Victim **|(% style="width:794px" %)(((
12 12  Victims can be direct stakeholders, when they have to interact directly with technologies. For example, if victims have to communicate with robot actors, they are directly affected by how these robot actors function.
... ... @@ -13,44 +13,23 @@
13 13  )))
14 14  |(% style="width:162px" %)(((
15 15  **Squad Leader (worksite)**
16 -)))|(% style="width:794px" %)Tasks: route choice, team tasking, safety checks, on-site deconfliction. Needs: live worksite map (markers, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Tech: Worksite forms, FR gear, Radio to squad and to base,C3I 
16 +)))|(% style="width:794px" %)Tasks: route choice, team tasking, safety checks, on-site deconfliction. Needs: live worksite map (markers, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Tech: role-based dashboard; add/confirm markers; radio + data in one glance.
17 17  //Notes~:// Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
18 -|(% style="width:162px" %)**Team Leader (field or HQ)**|(% style="width:794px" %)(((
19 -Tasks: prioritize sectors/sites, assign teams, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options.
20 -
21 -Tech: FR gear, Radio to squad and to base,C3I 
18 +|(% style="width:162px" %)**Team Leader (field or HQ)**|(% style="width:794px" %)Tasks: prioritize sectors/sites, assign teams, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options. Tech: COP with filters, status roll-ups, one-click briefing.
22 22  //Notes~:// Treat setup time as //investment//. Accepts minor startup cost if it clearly shortens later operations or reduces risk.
23 -)))
24 -|(% style="width:162px" %)**Drone/Robot Pilot**|(% style="width:794px" %)Tasks: launch, supervise autonomous scans, manual inspection, safe recovery. Needs: stable link, people/drone separation cues, battery/health, quick handover to/from analyst.
25 -Tech: Drone and remote control, Radio to squad and to base.
20 +|(% style="width:162px" %)**Drone/Robot Pilot**|(% style="width:794px" %)Tasks: launch, supervise autonomous scans, manual inspection, safe recovery. Needs: stable link, people/drone separation cues, battery/health, quick handover to/from analyst. Tech: low-latency video/controls; airspace & ground-proximity cues.
26 26  //Notes~:// Split pilot/analyst by default; don’t ask one person to fly //and// interpret. Fire contexts are truck-based with pilot + observer; USAR can accommodate more pre-entry setup.
27 -|(% style="width:162px" %)**Sensor & Video Analyst**|(% style="width:794px" %)Tasks: interpret feeds, confirm detections, place map markers, advise routes. Needs: synchronized video/thermal/3D, annotation tools, confidence + “why”, provenance.
28 -Tech: Tablet for analysis, FR gear, Radio to squad and to base, C3I
22 +|(% style="width:162px" %)**Sensor & Video Analyst**|(% style="width:794px" %)Tasks: interpret feeds, confirm detections, place map markers, advise routes. Needs: synchronized video/thermal/3D, annotation tools, confidence + “why”, provenance. Tech: layered overlays; flag→mark→notify workflow.
29 29  //Notes~:// Analysts prefer to push //decisions// and //routes//, not heatmaps; they want re-task buttons (“re-scan this door void”).
30 -|(% style="width:162px" %)**Information Analyst (field or HQ)**|(% style="width:794px" %)Tasks: curate sector/worksite status, maintain “one source of truth,” produce reports. Needs: versioning, role-based visibility, audit trail.
31 -Tech: C3I 
24 +|(% style="width:162px" %)**Information Analyst (field or HQ)**|(% style="width:794px" %)Tasks: curate sector/worksite status, maintain “one source of truth,” produce reports. Needs: versioning, role-based visibility, audit trail. Tech: C3I forms, bulk updates, snapshots.
32 32  //Notes~:// Fights duplication and drift; wants structured fields but fast capture in the field (short forms, later enrich).
33 -|(% style="width:162px" %)**Paramedic (worksite)**|(% style="width:794px" %)(((
34 -Tasks: triage/treat victims; monitor responder vitals; escalate alerts. Needs: traffic-light for non-medics; drill-down for medics; location-to-patient path.
35 -Tech: FR gear, Medical equipment, Radio to squad and base, C3I
26 +|(% style="width:162px" %)**Paramedic (worksite)**|(% style="width:794px" %)Tasks: triage/treat victims; monitor responder vitals; escalate alerts. Needs: traffic-light for non-medics; drill-down for medics; location-to-patient path. Tech: personal baselines, thresholds, confirm/ack flow.
36 36  //Notes~:// Keep responders’ privacy by default; show only what a role needs. Escalation should route to medic first, then TL.
37 -)))
38 -|(% style="width:162px" %)**Structural Engineer**|(% style="width:794px" %)Tasks: assess stability, advise shoring, approve entry.Needs: quick 3D slices of interior paths, hazard overlays, decision log.
28 +|(% style="width:162px" %)**Structural Engineer**|(% style="width:794px" %)Tasks: assess stability, advise shoring, approve entry. Needs: quick 3D slices of interior paths, hazard overlays, decision log.
39 39  //Notes~:// Values simple, trustworthy measurements over fancy visuals; wants to annotate “do not cut here / brace here.”
40 40  
41 -**Firefighting Exclusive Stakeholders SYNERGISE technologies**
42 42  
43 -|**Firefighter / Rescue Technician**|Tasks: fire attack, interior search, ventilation, extrication. Needs: go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. Decisions: continue, withdraw, change tactic or access path. Tech: PPE/BA, FR gear, Worksite forms, Radio to crew and to command.
44 -//Notes//: Avoid alert fatigue; if an alert matters, it must be rare, explainable, and immediately actionable. Setup “on the apron” is fine; strapped-on sensors too early are just dead weight until entry.
45 -|**Crew Officer (Worksite)**|Tasks: route/entry choice, team tasking, safety checks, on-scene deconfliction. Needs: live incident map (hydrants, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Decisions: offensive vs. defensive mode, entry vs. exterior ops, ventilation timing. Tech: Tablet/MDT with worksite forms, FR gear, Radio to crew and to command, C3I.
46 -//Notes//: Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
47 -|**Incident Commander (Field or HQ)**|(((
48 -Tasks: prioritize sectors/sites, assign companies, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options. Decisions: strategy selection, resource escalation, evacuation orders. Tech: Command unit kit, FR gear, Radio to divisions & dispatch, C3I.
49 -//Notes//: Treat setup time as investment. Accepts minor startup cost if it clearly shortens later operations or reduces risk.
50 -)))
51 51  
52 -For a complete list with all roles within USAR operations see the [[Roles>>path:/bin/view/Main/sdf/FR%20Organisation/Roles/]] page.
53 -
54 54  == General insights from interviews with stakeholders ==
55 55  
56 56  
... ... @@ -67,4 +67,159 @@
67 67  **Role-based privacy.** Health and video data need scoped visibility. Design implication: strict role views, consent/ack flows, redaction by default on exports.
68 68  
69 69  
70 -
49 +== All roles within USAR operation ==
50 +
51 +In SYNERGISE, we distinguish between two First Responder departments: Urban Search and Rescue (USAR) and Fire Department (FD). These two departments work closely together during an incident. At the end of the overview, some new actors are identified that do not currently exist, but that will need to be included when new technologies are introduced.
52 +
53 +[[image:hierarchical overview.png]]
54 +
55 +
56 +(% class="table-striped" style="width:641.656px" %)
57 +|=(% scope="row" %)**Stakeholder**|=(% style="width: 468.656px;" %)**Description **
58 +|[[image:Asset 26\@4x.png]]|(% style="width:468.656px" %)(((
59 +**USAR Coordination Cell**
60 +
61 +Manages the (international) coordination between all stakeholders involved in an incident.
62 +)))
63 +|[[image:Asset 25\@4x.png||alt="Asset 26@4x.png"]]|(% style="width:468.656px" %)(((
64 +**Team Leader (TL) - USAR**
65 +
66 +Responsible for the whole USAR team. Communication with UCC
67 +
68 +Participates at the team leader meetings to get tasks assigned
69 +)))
70 +|[[image:Asset 22\@4x.png]]|(% style="width:468.656px" %)(((
71 +**Deputy Team leader - USAR**
72 +
73 +Responsible for all staff at the Base of Operations (BOO)
74 +)))
75 +|[[image:Asset 23\@4x.png]]|(% style="width:468.656px" %)(((
76 +**Staff - USAR**
77 +
78 +Located at the BOO. Includes: Information, Staff, Media, ICT,  and Hazmat
79 +)))|(% style="width:1px" %)
80 +|[[image:Asset 21\@4x.png]]|(% style="width:468.656px" %)(((
81 +**Logistics - USAR**
82 +
83 +Located at the BOO. Responsible for logistics of an incident
84 +)))
85 +|[[image:Asset 20\@4x.png]]|(% style="width:468.656px" %)(((
86 +**Medical - USAR**
87 +
88 +Located at the BOO. Medical professionals.
89 +
90 +Provides more in-depth assessment of victim health and can perform emergency treatments
91 +
92 +Tracks the health of first responders
93 +
94 +Assesses medical equipment for extraction
95 +)))
96 +|[[image:Asset 19\@4x.png]]|(% style="width:468.656px" %)(((
97 +**Liaison - USAR**
98 +
99 +Located at the BOO. Responsible for the communication with third-party organisations during an incident
100 +)))
101 +|[[image:Asset 18\@4x.png]]|(% style="width:468.656px" %)(((
102 +**Chief of Operations - USAR**
103 +
104 +Responsible for all rescue operations at all assigned worksites; usually at a worksite during setup and during critical phases
105 +)))
106 +|[[image:1724250237332-368.png]]|(% style="width:468.656px" %)(((
107 +**Chief Search and Rescue - USAR**
108 +
109 +Responsible for all staff at one worksite
110 +
111 +Contact to Local Emergency Management Ageny (LEMA) at the worksite
112 +
113 +Using INSARAG Coordination Management System (ICMS) Survey 123 forms
114 +
115 +Communication/ contact to BoO (Base of operation)
116 +
117 +Overall strategy and safety in line with guidance by CoO and advice of paramedic, structural engineer and squad leader after initial overview/ survey
118 +)))
119 +|[[image:Asset 16\@4x.png]]|(% style="width:468.656px" %)(((
120 +**Squad Leader - USAR**
121 +
122 +Located in the field. Leads the technical rescue operation
123 +
124 +In depth analysis of the situation and solution proposal
125 +
126 +Close communication with CSAR, structural engineer, paramedic, maintenance and his team
127 +
128 +In need of all the detailed information, search results, measurements, data etc
129 +
130 +Decides and guides search techniques, routes inside the worksite and breaking/ breaching as well as rope rescue
131 +)))
132 +|[[image:Asset 15\@4x.png]]|(% style="width:468.656px" %)(((
133 +**Structural Engineer - USAR**
134 +
135 +Located in the field. Analyses structural integrity of buildings to assess risks of collapse and stabilises buildings where necessary
136 +)))
137 +|[[image:Asset 14\@4x.png]]|(% style="width:468.656px" %)(((
138 +**Paramedic - USAR**
139 +
140 +Located in the field. Assesses victim health and performs emergency treatment for victim stabilisation where necessary
141 +)))
142 +|[[image:Asset 13\@4x.png]]|(% style="width:468.656px" %)(((
143 +**Maintenance - USAR**
144 +
145 +Located in the field. Responsible for maintenance during an incident
146 +)))
147 +|[[image:Asset 12\@4x.png]]|(% style="width:468.656px" %)(((
148 +**Rescue Expert - USAR**
149 +
150 +Located in the field. Expertise in rescuing victims
151 +)))
152 +|[[image:Asset 11\@4x.png]]|(% style="width:468.656px" %)(((
153 +**Search Tech - USAR**
154 +
155 +Located in the field. Expertise in searching for victims
156 +)))
157 +|[[image:Asset 10\@4x.png]]|(% style="width:468.656px" %)(((
158 +**Dog + Handler - USAR**
159 +
160 +Located in the field. Searches for (entrapped) victims with the help of scent
161 +)))
162 +|[[image:Asset 24\@4x.png]]|(% style="width:468.656px" %)(((
163 +**Fire Chief - FD**
164 +
165 +Responsible for all staff at a fire department
166 +)))
167 +|[[image:Asset 9\@4x.png]]|(% style="width:468.656px" %)(((
168 +**Incident Commander (IC) - FD**
169 +
170 +Responsible for the incident as a whole
171 +
172 +Communication with the Fire Chief and TLs
173 +
174 +Chair of the team leader meetings
175 +)))
176 +|[[image:Asset 8\@4x.png]]|(% style="width:468.656px" %)(((
177 +**Team Leader - FD**
178 +
179 +Participate at the team leader meetings to get tasks assigned
180 +
181 +Responsible for the whole team
182 +
183 +Communication with "her/his" IC
184 +)))
185 +|[[image:Asset 7\@4x.png]]|(% style="width:468.656px" %)(((
186 +**Chauffeur - FD**
187 +
188 +Drives the firefighters to and around the incident
189 +)))
190 +|[[image:Asset 6\@4x.png]]|(% style="width:468.656px" %)(((
191 +**Firefighter - FD**
192 +
193 +Responsible for mitigating hazards such as fires and gas leaks
194 +)))
195 +(% class="warning" %)|//[[image:Asset 2\@4x.png]]//|(% style="width:468.656px" %)(((
196 +//**Tactical Operator - NEW**//
197 +
198 +//Located in the BOO. Responsible for controlling robots remotely. //
199 +)))
200 +(% class="warning" %)|//[[image:Asset 1\@4x.png]]//|(% style="width:468.656px" %)(((
201 +//**Operational Operator (Field Operator) - NEW**//
202 +
203 +//Located in the field. Responsible for controlling robots on-site. //
204 +)))