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Changes for page Direct Stakeholders

Last modified by Tjalling Haije on 2025/09/15 09:07
From version 15.1
edited by Mark Rinse van Koningsveld
on 2025/09/08 13:41
Change comment: There is no comment for this version
To version 20.1
edited by Tjalling Haije
on 2025/09/15 09:07
Change comment: There is no comment for this version

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Author
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1 -XWiki.MarkVanKoningsveld
1 +XWiki.TjallingHaije
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12 12  Victims can be direct stakeholders, when they have to interact directly with technologies. For example, if victims have to communicate with robot actors, they are directly affected by how these robot actors function.
13 13  )))
14 14  |(% style="width:162px" %)(((
15 -**Squad Leader (worksite)**
15 +**[[Squad Leader>>doc:Main.sdf.FR Organisation.Roles.WebHome]] (worksite, USAR)**
16 16  )))|(% style="width:794px" %)Tasks: route choice, team tasking, safety checks, on-site deconfliction. Needs: live worksite map (markers, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Tech: Worksite forms, FR gear, Radio to squad and to base,C3I 
17 17  //Notes~:// Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
18 -|(% style="width:162px" %)**Team Leader (field or HQ)**|(% style="width:794px" %)(((
18 +|(% style="width:162px" %)**[[Team Leader>>doc:Main.sdf.FR Organisation.Roles.WebHome]] (field or HQ)**|(% style="width:794px" %)(((
19 19  Tasks: prioritize sectors/sites, assign teams, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options.
20 20  
21 21  Tech: FR gear, Radio to squad and to base,C3I 
... ... @@ -38,13 +38,19 @@
38 38  |(% style="width:162px" %)**Structural Engineer**|(% style="width:794px" %)Tasks: assess stability, advise shoring, approve entry.Needs: quick 3D slices of interior paths, hazard overlays, decision log.
39 39  //Notes~:// Values simple, trustworthy measurements over fancy visuals; wants to annotate “do not cut here / brace here.”
40 40  
41 -**Specific Firefighting Stakeholders SYNERGISE technologies**
41 +**Firefighting Exclusive Stakeholders SYNERGISE technologies**
42 42  
43 -|=Firefighting Role|=Description
44 -|**Firefighter / Rescue Technician**|**Tasks:** fire attack, interior search, ventilation, extrication. **Needs:** go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. **Decisions:** continue, withdraw, change tactic or access path. **Tech:** PPE/BA, FR gear, Worksite forms, Radio to crew and to command. **Notes:** Avoid alert fatigue; if an alert matters, it must be rare, explainable, and immediately actionable. Setup “on the apron” is fine; strapped-on sensors too early are just dead weight until entry.
45 -|**Crew / Company Officer (Worksite)**|**Tasks:** route/entry choice, team tasking, safety checks, on-scene deconfliction. **Needs:** live incident map (hydrants, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. **Decisions:** offensive vs. defensive mode, entry vs. exterior ops, ventilation timing. **Tech:** Tablet/MDT with worksite forms, FR gear, Radio to crew and to command, C3I. **Notes:** Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
46 -|**Incident Commander / Sector Supervisor (Field or HQ)**|**Tasks:** prioritize sectors/sites, assign companies, align with LEMA/OSOCC. **Needs:** rolled-up picture, change feed (“what changed since last brief”), escalation options. **Decisions:** strategy selection, resource escalation, evacuation orders. **Tech:** Command unit kit, FR gear, Radio to divisions & dispatch, C3I. **Notes:** Treat setup time as investment. Accepts minor startup cost if it clearly shortens later operations or reduces risk.
43 +|**Firefighter / Rescue Technician**|Tasks: fire attack, interior search, ventilation, extrication. Needs: go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. Decisions: continue, withdraw, change tactic or access path. Tech: PPE/BA, FR gear, Worksite forms, Radio to crew and to command.
44 +//Notes//: Avoid alert fatigue; if an alert matters, it must be rare, explainable, and immediately actionable. Setup “on the apron” is fine; strapped-on sensors too early are just dead weight until entry.
45 +|**Crew Officer (Worksite)**|Tasks: route/entry choice, team tasking, safety checks, on-scene deconfliction. Needs: live incident map (hydrants, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Decisions: offensive vs. defensive mode, entry vs. exterior ops, ventilation timing. Tech: Tablet/MDT with worksite forms, FR gear, Radio to crew and to command, C3I.
46 +//Notes//: Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
47 +|**Incident Commander (Field or HQ)**|(((
48 +Tasks: prioritize sectors/sites, assign companies, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options. Decisions: strategy selection, resource escalation, evacuation orders. Tech: Command unit kit, FR gear, Radio to divisions & dispatch, C3I.
49 +//Notes//: Treat setup time as investment. Accepts minor startup cost if it clearly shortens later operations or reduces risk.
50 +)))
47 47  
52 +For a complete list with all roles within USAR operations see the [[Roles>>path:/bin/view/Main/sdf/FR%20Organisation/Roles/]] page.
53 +
48 48  == General insights from interviews with stakeholders ==
49 49  
50 50  
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61 61  **Role-based privacy.** Health and video data need scoped visibility. Design implication: strict role views, consent/ack flows, redaction by default on exports.
62 62  
63 63  
64 -== All roles within USAR operation ==
65 -
66 -In SYNERGISE, we distinguish between two First Responder departments: Urban Search and Rescue (USAR) and Fire Department (FD). These two departments work closely together during an incident. At the end of the overview, some new actors are identified that do not currently exist, but that may need to be included when new technologies are introduced.
67 -
68 -[[image:hierarchical overview.png]]
69 -
70 -
71 -(% class="table-striped" style="width:641.656px" %)
72 -|=(% scope="row" %)**Stakeholder**|=(% style="width: 468.656px;" %)**Description **
73 -|[[image:Asset 26\@4x.png]]|(% style="width:468.656px" %)(((
74 -**USAR Coordination Cell**
75 -
76 -Manages the (international) coordination between all stakeholders involved in an incident.
77 -)))
78 -|[[image:Asset 25\@4x.png||alt="Asset 26@4x.png"]]|(% style="width:468.656px" %)(((
79 -**Team Leader (TL) - USAR**
80 -
81 -Responsible for the whole USAR team. Communication with UCC
82 -
83 -Participates at the team leader meetings to get tasks assigned
84 -)))
85 -|[[image:Asset 22\@4x.png]]|(% style="width:468.656px" %)(((
86 -**Deputy Team leader - USAR**
87 -
88 -Responsible for all staff at the Base of Operations (BOO)
89 -)))
90 -|[[image:Asset 23\@4x.png]]|(% style="width:468.656px" %)(((
91 -**Staff - USAR**
92 -
93 -Located at the BOO. Includes: Information, Staff, Media, ICT,  and Hazmat
94 -)))|(% style="width:1px" %)
95 -|[[image:Asset 21\@4x.png]]|(% style="width:468.656px" %)(((
96 -**Logistics - USAR**
97 -
98 -Located at the BOO. Responsible for logistics of an incident
99 -)))
100 -|[[image:Asset 20\@4x.png]]|(% style="width:468.656px" %)(((
101 -**Medical - USAR**
102 -
103 -Located at the BOO. Medical professionals.
104 -
105 -Provides more in-depth assessment of victim health and can perform emergency treatments
106 -
107 -Tracks the health of first responders
108 -
109 -Assesses medical equipment for extraction
110 -)))
111 -|[[image:Asset 19\@4x.png]]|(% style="width:468.656px" %)(((
112 -**Liaison - USAR**
113 -
114 -Located at the BOO. Responsible for the communication with third-party organisations during an incident
115 -)))
116 -|[[image:Asset 18\@4x.png]]|(% style="width:468.656px" %)(((
117 -**Chief of Operations - USAR**
118 -
119 -Responsible for all rescue operations at all assigned worksites; usually at a worksite during setup and during critical phases
120 -)))
121 -|[[image:1724250237332-368.png]]|(% style="width:468.656px" %)(((
122 -**Chief Search and Rescue - USAR**
123 -
124 -Responsible for all staff at one worksite
125 -
126 -Contact to Local Emergency Management Ageny (LEMA) at the worksite
127 -
128 -Using INSARAG Coordination Management System (ICMS) Survey 123 forms
129 -
130 -Communication/ contact to BoO (Base of operation)
131 -
132 -Overall strategy and safety in line with guidance by CoO and advice of paramedic, structural engineer and squad leader after initial overview/ survey
133 -)))
134 -|[[image:Asset 16\@4x.png]]|(% style="width:468.656px" %)(((
135 -**Squad Leader - USAR**
136 -
137 -Located in the field. Leads the technical rescue operation
138 -
139 -In depth analysis of the situation and solution proposal
140 -
141 -Close communication with CSAR, structural engineer, paramedic, maintenance and his team
142 -
143 -In need of all the detailed information, search results, measurements, data etc
144 -
145 -Decides and guides search techniques, routes inside the worksite and breaking/ breaching as well as rope rescue
146 -)))
147 -|[[image:Asset 15\@4x.png]]|(% style="width:468.656px" %)(((
148 -**Structural Engineer - USAR**
149 -
150 -Located in the field. Analyses structural integrity of buildings to assess risks of collapse and stabilises buildings where necessary
151 -)))
152 -|[[image:Asset 14\@4x.png]]|(% style="width:468.656px" %)(((
153 -**Paramedic - USAR**
154 -
155 -Located in the field. Assesses victim health and performs emergency treatment for victim stabilisation where necessary
156 -)))
157 -|[[image:Asset 13\@4x.png]]|(% style="width:468.656px" %)(((
158 -**Maintenance - USAR**
159 -
160 -Located in the field. Responsible for maintenance during an incident
161 -)))
162 -|[[image:Asset 12\@4x.png]]|(% style="width:468.656px" %)(((
163 -**Rescue Expert - USAR**
164 -
165 -Located in the field. Expertise in rescuing victims
166 -)))
167 -|[[image:Asset 11\@4x.png]]|(% style="width:468.656px" %)(((
168 -**Search Tech - USAR**
169 -
170 -Located in the field. Expertise in searching for victims
171 -)))
172 -|[[image:Asset 10\@4x.png]]|(% style="width:468.656px" %)(((
173 -**Dog + Handler - USAR**
174 -
175 -Located in the field. Searches for (entrapped) victims with the help of scent
176 -)))
177 -|[[image:Asset 24\@4x.png]]|(% style="width:468.656px" %)(((
178 -**Fire Chief - FD**
179 -
180 -Responsible for all staff at a fire department
181 -)))
182 -|[[image:Asset 9\@4x.png]]|(% style="width:468.656px" %)(((
183 -**Incident Commander (IC) - FD**
184 -
185 -Responsible for the incident as a whole
186 -
187 -Communication with the Fire Chief and TLs
188 -
189 -Chair of the team leader meetings
190 -)))
191 -|[[image:Asset 8\@4x.png]]|(% style="width:468.656px" %)(((
192 -**Team Leader - FD**
193 -
194 -Participate at the team leader meetings to get tasks assigned
195 -
196 -Responsible for the whole team
197 -
198 -Communication with "her/his" IC
199 -)))
200 -|[[image:Asset 7\@4x.png]]|(% style="width:468.656px" %)(((
201 -**Chauffeur - FD**
202 -
203 -Drives the firefighters to and around the incident
204 -)))
205 -|[[image:Asset 6\@4x.png]]|(% style="width:468.656px" %)(((
206 -**Firefighter - FD**
207 -
208 -Responsible for mitigating hazards such as fires and gas leaks
209 -)))
210 -(% class="warning" %)|//[[image:Asset 2\@4x.png]]//|(% style="width:468.656px" %)(((
211 -//**Tactical Operator - NEW**//
212 -
213 -//Located in the BOO. Responsible for controlling robots remotely. //
214 -)))
215 -(% class="warning" %)|//[[image:Asset 1\@4x.png]]//|(% style="width:468.656px" %)(((
216 -//**Operational Operator (Field Operator) - NEW**//
217 -
218 -//Located in the field. Responsible for controlling robots on-site. //
219 -)))
70 +