Changes for page Roles

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Page properties

Title

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1		-Direct Stakeholders
	1	+Roles

Parent

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1		-Main.sdf.Stakeholders.WebHome
	1	+Main.sdf.FR Organisation.WebHome

Author

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1		-XWiki.MarkVanKoningsveld
	1	+XWiki.TjallingHaije

Content

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1		-USAR and firefighting operations are carried out by a mix of professionals and trained volunteers who work long shifts under high risk and high tempo. Structures differ across Europe (national fire services, civil protection agencies like THW, mixed volunteer/pro units), but field reality is consistent: clear command, sector/task discipline, and pragmatic “get it done” culture. In SYNERGISE we focus first on people who directly touch the technology or whose decisions depend on it. That includes emerging roles (drone pilot, sensor/video analyst, C4I home base operator, information analyst) alongside classic USAR roles (team lead, squad lead, paramedic, search/rescue tech). Interviews repeatedly stressed: don’t make the same person both “set up” and “go in”; treat setup time as an investment only if it clearly pays back in safety, speed, or certainty later; and keep prep at BoO** **(Base Of Operations) with just-in-time activation at the worksite. New tech must fit rhythms already in use (USAR vs. Fire tempo), respect national certification (e.g., drone licensing), and be configurable to local doctrine while sharing a common core.
2		-
3		-== Main Stakeholders SYNERGISE technologies ==
4		-
5		-Below are a number of stakeholders that will interact directly with the proposed technologies in SYNERGISE. The term 'First Responder' is an umbrella term for different types of stakeholders. These stakeholders are further identified in the stakeholders this table.
6		-
7		-(% class="table-striped" %)
8		-|(% style="width:162px" %)**First Responder (FR)**|(% style="width:794px" %)Form the first response to incidents. INSARAG distinguishes between three First Response organisations: Civil Defence/Protection (police), Local Emergency Services (firefighters and emergency medical technician//, //EMTs), and Community First Responders. First responders can be //local //or //international//,// //if international help is requested for large incidents.
9		-\\Tasks: breaching, shoring, extrication, interior search. Needs: go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. Decisions: continue, withdraw, change access path. Tech: Worksite forms, FR gear, Radio to squad and to base
10		-//Notes~:// Avoid alert fatigue; if an alert matters, it must be rare, explainable, and immediately actionable. Setup “on the apron” is fine; strapped-on sensors too early are just dead weight until entry.
11		-|(% style="width:162px" %)**Victim **|(% style="width:794px" %)(((
12		-Victims can be direct stakeholders, when they have to interact directly with technologies. For example, if victims have to communicate with robot actors, they are directly affected by how these robot actors function.
13		-)))
14		-|(% style="width:162px" %)(((
15		-**Squad Leader (worksite)**
16		-)))|(% style="width:794px" %)Tasks: route choice, team tasking, safety checks, on-site deconfliction. Needs: live worksite map (markers, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Tech: Worksite forms, FR gear, Radio to squad and to base,C3I
17		-//Notes~:// Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
18		-|(% style="width:162px" %)**Team Leader (field or HQ)**|(% style="width:794px" %)(((
19		-Tasks: prioritize sectors/sites, assign teams, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options.
20		-
21		-Tech: FR gear, Radio to squad and to base,C3I
22		-//Notes~:// Treat setup time as //investment//. Accepts minor startup cost if it clearly shortens later operations or reduces risk.
23		-)))
24		-|(% style="width:162px" %)**Drone/Robot Pilot**|(% style="width:794px" %)Tasks: launch, supervise autonomous scans, manual inspection, safe recovery. Needs: stable link, people/drone separation cues, battery/health, quick handover to/from analyst.
25		-Tech: Drone and remote control, Radio to squad and to base.
26		-//Notes~:// Split pilot/analyst by default; don’t ask one person to fly //and// interpret. Fire contexts are truck-based with pilot + observer; USAR can accommodate more pre-entry setup.
27		-|(% style="width:162px" %)**Sensor & Video Analyst**|(% style="width:794px" %)Tasks: interpret feeds, confirm detections, place map markers, advise routes. Needs: synchronized video/thermal/3D, annotation tools, confidence + “why”, provenance.
28		-Tech: Tablet for analysis, FR gear, Radio to squad and to base, C3I
29		-//Notes~:// Analysts prefer to push //decisions// and //routes//, not heatmaps; they want re-task buttons (“re-scan this door void”).
30		-|(% style="width:162px" %)**Information Analyst (field or HQ)**|(% style="width:794px" %)Tasks: curate sector/worksite status, maintain “one source of truth,” produce reports. Needs: versioning, role-based visibility, audit trail.
31		-Tech: C3I
32		-//Notes~:// Fights duplication and drift; wants structured fields but fast capture in the field (short forms, later enrich).
33		-|(% style="width:162px" %)**Paramedic (worksite)**|(% style="width:794px" %)(((
34		-Tasks: triage/treat victims; monitor responder vitals; escalate alerts. Needs: traffic-light for non-medics; drill-down for medics; location-to-patient path.
35		-Tech: FR gear, Medical equipment, Radio to squad and base, C3I
36		-//Notes~:// Keep responders’ privacy by default; show only what a role needs. Escalation should route to medic first, then TL.
37		-)))
38		-|(% style="width:162px" %)**Structural Engineer**|(% style="width:794px" %)Tasks: assess stability, advise shoring, approve entry.Needs: quick 3D slices of interior paths, hazard overlays, decision log.
39		-//Notes~:// Values simple, trustworthy measurements over fancy visuals; wants to annotate “do not cut here / brace here.”
40		-
41		-**Firefighting Exclusive Stakeholders SYNERGISE technologies**
42		-
43		-|**Firefighter / Rescue Technician**|Tasks: fire attack, interior search, ventilation, extrication. Needs: go/no-go cues, simple wayfinding, hazard alerts that don’t drown out radio discipline. Decisions: continue, withdraw, change tactic or access path. Tech: PPE/BA, FR gear, Worksite forms, Radio to crew and to command.
44		-//Notes//: Avoid alert fatigue; if an alert matters, it must be rare, explainable, and immediately actionable. Setup “on the apron” is fine; strapped-on sensors too early are just dead weight until entry.
45		-|**Crew Officer (Worksite)**|Tasks: route/entry choice, team tasking, safety checks, on-scene deconfliction. Needs: live incident map (hydrants, hazards, team status), quick comms, ability to mute non-critical feeds during critical phases. Decisions: offensive vs. defensive mode, entry vs. exterior ops, ventilation timing. Tech: Tablet/MDT with worksite forms, FR gear, Radio to crew and to command, C3I.
46		-//Notes//: Wants answers, not raw feeds. Mark-verify-notify loops must be fast. Prefers just-in-time sensor fitting at the worksite.
47		-|**Incident Commander (Field or HQ)**|(((
48		-Tasks: prioritize sectors/sites, assign companies, align with LEMA/OSOCC. Needs: rolled-up picture, change feed (“what changed since last brief”), escalation options. Decisions: strategy selection, resource escalation, evacuation orders. Tech: Command unit kit, FR gear, Radio to divisions & dispatch, C3I.
49		-//Notes//: Treat setup time as investment. Accepts minor startup cost if it clearly shortens later operations or reduces risk.
50		-)))
51		-
52		-== General insights from interviews with stakeholders ==
53		-
54		-
55		-**Split control & analysis.** Robots work best with a distinct **Pilot** and **Analyst**; and a specific **Overview** role when multiple robots run. Design implication: default to separate UI profiles and explicit handovers; shared annotations sync by default.
56		-
57		-**Set up or go in.** Frontline shouldn’t run complex tech during entry. Design implication: shift setup to BoO or staging; enable just-in-time activation at the worksite; minimize attach/remove steps.
58		-
59		-**Investment, not sacrifice.** Startup costs must pay back in later speed/safety. Design implication: show expected payoff (e.g., saved search time) and keep setup under a known ceiling.
60		-
61		-**Answers over feeds.** Leaders want decisions and routes, not raw sensor firehoses. Design implication: analyst tools publish //recommendations// with provenance; commanders get roll-ups and “what changed.”
62		-
63		-**Graceful degradation.** Networks fail; work continues. Design implication: offline-first, store-and-forward, mesh hints, on-device caching; visible confidence and data age.
64		-
65		-**Role-based privacy.** Health and video data need scoped visibility. Design implication: strict role views, consent/ack flows, redaction by default on exports.
66		-
67		-
68	68	== All roles within USAR operation ==
69	69
70	70	In SYNERGISE, we distinguish between two First Responder departments: Urban Search and Rescue (USAR) and Fire Department (FD). These two departments work closely together during an incident. At the end of the overview, some new actors are identified that do not currently exist, but that may need to be included when new technologies are introduced.
...	...	@@ -89,17 +89,17 @@
89	89	|[[image:Asset 22\@4x.png]]|(% style="width:468.656px" %)(((
90	90	**Deputy Team leader - USAR**
91	91
92		-Responsible for all staff at the Base of Operations (BOO)
	25	+Responsible for all staff at the Base of Operations (BOO).
93	93	)))
94	94	|[[image:Asset 23\@4x.png]]|(% style="width:468.656px" %)(((
95	95	**Staff - USAR**
96	96
97		-Located at the BOO. Includes: Information, Staff, Media, ICT,  and Hazmat
	30	+Located at the BOO. Includes: Information, Staff, Media, ICT,  and Hazmat.
98	98	)))|(% style="width:1px" %)
99	99	|[[image:Asset 21\@4x.png]]|(% style="width:468.656px" %)(((
100	100	**Logistics - USAR**
101	101
102		-Located at the BOO. Responsible for logistics of an incident
	35	+Located at the BOO. Responsible for logistics of an incident.
103	103	)))
104	104	|[[image:Asset 20\@4x.png]]|(% style="width:468.656px" %)(((
105	105	**Medical - USAR**
...	...	@@ -106,52 +106,52 @@
106	106
107	107	Located at the BOO. Medical professionals.
108	108
109		-Provides more in-depth assessment of victim health and can perform emergency treatments
	42	+Provides more in-depth assessment of victim health and can perform emergency treatments.
110	110
111		-Tracks the health of first responders
	44	+Tracks the health of first responders.
112	112
113		-Assesses medical equipment for extraction
	46	+Assesses medical equipment for extraction .
114	114	)))
115	115	|[[image:Asset 19\@4x.png]]|(% style="width:468.656px" %)(((
116	116	**Liaison - USAR**
117	117
118		-Located at the BOO. Responsible for the communication with third-party organisations during an incident
	51	+Located at the BOO. Responsible for the communication with third-party organisations during an incident.
119	119	)))
120	120	|[[image:Asset 18\@4x.png]]|(% style="width:468.656px" %)(((
121	121	**Chief of Operations - USAR**
122	122
123		-Responsible for all rescue operations at all assigned worksites; usually at a worksite during setup and during critical phases
	56	+Responsible for all rescue operations at all assigned worksites; usually at a worksite during setup and during critical phases.
124	124	)))
125	125	|[[image:1724250237332-368.png]]|(% style="width:468.656px" %)(((
126	126	**Chief Search and Rescue - USAR**
127	127
128		-Responsible for all staff at one worksite
	61	+Responsible for all staff at one worksite.
129	129
130		-Contact to Local Emergency Management Ageny (LEMA) at the worksite
	63	+Contact to Local Emergency Management Ageny (LEMA) at the worksite.
131	131
132		-Using INSARAG Coordination Management System (ICMS) Survey 123 forms
	65	+Using INSARAG Coordination Management System (ICMS) Survey.
133	133
134		-Communication/ contact to BoO (Base of operation)
	67	+Communication/ contact to BoO (Base of operation).
135	135
136		-Overall strategy and safety in line with guidance by CoO and advice of paramedic, structural engineer and squad leader after initial overview/ survey
	69	+Overall strategy and safety in line with guidance by CoO and advice of paramedic, structural engineer and squad leader after initial overview/ survey.
137	137	)))
138	138	|[[image:Asset 16\@4x.png]]|(% style="width:468.656px" %)(((
139	139	**Squad Leader - USAR**
140	140
141		-Located in the field. Leads the technical rescue operation
	74	+Located in the field. Leads the technical rescue operation.
142	142
143		-In depth analysis of the situation and solution proposal
	76	+In depth analysis of the situation and solution proposal.
144	144
145		-Close communication with CSAR, structural engineer, paramedic, maintenance and his team
	78	+Close communication with CSAR, structural engineer, paramedic, maintenance and his team.
146	146
147		-In need of all the detailed information, search results, measurements, data etc
	80	+In need of all the detailed information, search results, measurements, data etc.
148	148
149		-Decides and guides search techniques, routes inside the worksite and breaking/ breaching as well as rope rescue
	82	+Decides and guides search techniques, routes inside the worksite and breaking/ breaching as well as rope rescue.
150	150	)))
151	151	|[[image:Asset 15\@4x.png]]|(% style="width:468.656px" %)(((
152	152	**Structural Engineer - USAR**
153	153
154		-Located in the field. Analyses structural integrity of buildings to assess risks of collapse and stabilises buildings where necessary
	87	+Located in the field. Analyses structural integrity of buildings to assess risks of collapse and stabilises buildings where necessary.
155	155	)))
156	156	|[[image:Asset 14\@4x.png]]|(% style="width:468.656px" %)(((
157	157	**Paramedic - USAR**
...	...	@@ -166,50 +166,50 @@
166	166	|[[image:Asset 12\@4x.png]]|(% style="width:468.656px" %)(((
167	167	**Rescue Expert - USAR**
168	168
169		-Located in the field. Expertise in rescuing victims
	102	+Located in the field. Expertise in rescuing victims.
170	170	)))
171	171	|[[image:Asset 11\@4x.png]]|(% style="width:468.656px" %)(((
172	172	**Search Tech - USAR**
173	173
174		-Located in the field. Expertise in searching for victims
	107	+Located in the field. Expertise in searching for victims.
175	175	)))
176	176	|[[image:Asset 10\@4x.png]]|(% style="width:468.656px" %)(((
177	177	**Dog + Handler - USAR**
178	178
179		-Located in the field. Searches for (entrapped) victims with the help of scent
	112	+Located in the field. Searches for (entrapped) victims with the help of scent.
180	180	)))
181	181	|[[image:Asset 24\@4x.png]]|(% style="width:468.656px" %)(((
182	182	**Fire Chief - FD**
183	183
184		-Responsible for all staff at a fire department
	117	+Responsible for all staff at a fire department.
185	185	)))
186	186	|[[image:Asset 9\@4x.png]]|(% style="width:468.656px" %)(((
187	187	**Incident Commander (IC) - FD**
188	188
189		-Responsible for the incident as a whole
	122	+Responsible for the incident as a whole.
190	190
191		-Communication with the Fire Chief and TLs
	124	+Communication with the Fire Chief and TLs.
192	192
193		-Chair of the team leader meetings
	126	+Chair of the team leader meetings.
194	194	)))
195	195	|[[image:Asset 8\@4x.png]]|(% style="width:468.656px" %)(((
196	196	**Team Leader - FD**
197	197
198		-Participate at the team leader meetings to get tasks assigned
	131	+Participate at the team leader meetings to get tasks assigned.
199	199
200		-Responsible for the whole team
	133	+Responsible for the whole team.
201	201
202		-Communication with "her/his" IC
	135	+Communication with "her/his" IC.
203	203	)))
204	204	|[[image:Asset 7\@4x.png]]|(% style="width:468.656px" %)(((
205	205	**Chauffeur - FD**
206	206
207		-Drives the firefighters to and around the incident
	140	+Drives the firefighters to and around the incident.
208	208	)))
209	209	|[[image:Asset 6\@4x.png]]|(% style="width:468.656px" %)(((
210	210	**Firefighter - FD**
211	211
212		-Responsible for mitigating hazards such as fires and gas leaks
	145	+Responsible for mitigating hazards such as fires and gas leaks.
213	213	)))
214	214	(% class="warning" %)|//[[image:Asset 2\@4x.png]]//|(% style="width:468.656px" %)(((
215	215	//**Tactical Operator - NEW**//

XWiki.XWikiComments[0]

Author

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1		-xwiki:XWiki.IvanaAkrum

Comment

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1		-Rename "extraction operation" to the appropriate terminology as used in the use cases. The term refers to the use cases where the focus is on extracting useable equipment from hazard zones, like partially collapsed hospitals.

Date

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1		-2024-07-12 14:12:45.284